September 10, 2020
I have debated writing this review but for my peace of mind I will. I have had 4 perms at Figaros with Elena. The first one was excellent the second and 3rd were awful. Elena did not remember who I was from one perm to the next so she did guess work. The 4th perm was the WORST. I knew as soon as the formula was used it was going to be a disaster - and it was. Elena was so busy showing off to the new hire MALE associate, she was literally giddy as a teenager for his benefit and was definitely not paying any attention to what she was doing.. When I was at the sink for the rinse she asked me if I was comfortable and I said 'no', she said 'too bad', and proceeded to rinse my hair which went down my back and soaked my blouse, AND I mean dripping wet! There was no apology, no suggestion of drying my blouse, she just didn't care. I had to drive home sitting forward so I would not get the car seat wet.
I waited the required 48 hours to wash my hair and then I saw the true disaster it was. A head full of frizz. To cut a long hurtful story short, she would not, did not take responsibility for anything and actually suggested that my hair was the problem. I have had 3 perms there and although 2 were awful (too loose, and too tight) they had nothing to do with my hair being at fault. I am guessing she was trying to usuage her guilt by blaming my hair!!!! Of course, I will never return and I know Elena has her favourite clientelle who she respects - too bad she did not offer me that same respect.