August 6, 2017
Went in for a wash and dry today, as the hairdresser was combing through my hair she accused me of having lice, she spoke loudly in front of other customers and the owner. Funny thing is she continued combing my hair, in the meantime I felt embarrassed and eager to have my hair checked by a professional. Fortunately, I was advised that i didn't have lice. Once I got home I called the owner of the shop. She did not take ownership and was very defensive. Needless to say the owner stated that she was there doing her own hair when this happened but didn't Feel I was embarrassed. WOW!!!!
Hair salons need to keep in mind the safety of their customers, therefore if they feel someone has lice they should refuse serving them.
The root of hair studio follows a strict guideline for addressing ALL health and safety measures to ensure the well being of all of our clients and staff . Proper sanatization and sterilization measure are followed to ensure no cross contamination in accordance with all health department regulations. Our licenced stylists always follow and address issues with client to protect there well being ! We can ensure that all the proper procedures were followed and that the client was only made aware of the issue and not accused of having lice . We sincerely apologize for any inconvenience that you experienced.